Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. Our Helpline and expert advisors offer free, practical support to older people struggling with their finances. Through our grants programme, we support hundreds of local organisations working directly with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people facing financial hardship and campaign for change.
We believe no one should face financial hardship in later life.
Our free services include:
- Information and advice – we provide confidential, free and impartial advice and information over the telephone for older people and their families, carers and friends on issues such as money and benefits, housing, care and support, and more.
- We also provide free guides and factsheets which are full of information to help older people boost their income, find the care they need, remain independent, choose the right place to live, stay connected with others and more.
For information, to arrange impartial advice from a specialist adviser or to order our free guides, you can contact our Helpline team:
- By phone: on freephone 0800 319 6789 – lines are open Monday to Friday, 8.30am to 5.30pm
- By email: helpline@independentage.org
- text-to-speech, or
- web chat (available Monday to Friday, 9am to 5pm, closed on bank holidays)
We also offer an interpreting service and video calling with a British Sign Language (BSL) interpreter.
Find out more about the different ways of contacting us by visiting www.independentage.org/get-advice/helpline.